Frequently Asked Questions
Everything you need to know about shopping at City Honda Manawatu
What are your shipping rates and delivery times?
We offer flat-rate shipping across New Zealand. North Island deliveries typically take 2-3 business days, while South Island deliveries take 3-5 business days. Tracking information is sent via email as soon as your order is dispatched.
Can I return an item if it doesn't fit?
Yes, we accept returns on apparel and gear within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that for safety reasons, helmets must be returned in unopened, original packaging.
Do you offer Click and Collect?
Absolutely. You can select the 'Local Pickup' option at checkout to collect your order from our Palmerston North showroom at no extra cost. We will notify you as soon as your items are ready.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Shop Pay, Apple Pay, and Google Pay. We also offer flexible payment options through Afterpay for interest-free installments.
How do I know I am ordering the right size?
Each product page includes a specific size chart provided by the manufacturer. If you are between sizes or unsure about the fit of a particular brand, feel free to contact our team for expert advice.
Are your products genuine and covered by warranty?
Yes, City Honda Manawatu is an authorized dealer for all brands we carry. All products are 100% authentic and come with full manufacturer warranties against defects.